The main benefit of is a ticketing system to keep track of customer inquiries , and provide the support agents with modern tools to respond to customer inquiries fast . In addition , managers can measure response time of the support agents, customer service score rating how well you are delivering customer service. The end result is more satisfied customers leading to increased sales , customer retention and developing customers that advocate and promote your business.
1) Integrated communication with your customers on all channels - phone , email , Chat (social media & website chat ), website and SMS - in short, Omnichannel communication all from one place.. Not on several programs that require you to jump from one program to the next and have several customer contact files in several different programs .
2) Self service knowledge base with articles , chat bots with artificial intelligence : to increase agent productivity by deflecting common requests by customers, thereby freeing up customer service agents for higher level requests and delivering quicker response to customers.
3) Automated AI routing of requests on phone , email and chat . The systems can mange the load and triaging of requests . ensuring that the right person in your company responds to the specific request .